INSTALLATION SERVICES:

Avem offer an extensive range of installation services on all equipment supplied to our customers under either
sale or rental contracts. Our service operation is controlled out of the Melbourne head office but managed through
our service and spare parts warehouse facilities located in Brisbane, Sydney, Melbourne, Adelaide and Perth.
In addition we have contractual logistics facilities established in Hobart, Alice Springs and Darwin ensuring that Avem
have spare parts, technical service, storage, delivery and installation facilities in all major city locations at all times.

The services that we are able to provide our customers encompass:

• Pre-delivery inspection and site specification. Prior to delivery we recommend that each site is reviewed
  and that all power, water and waste facilities are specified by Avem to ensure that equipment operates optimally.
• Installation of the equipment will be undertaken by an Avem trained technician to ensure that technically the
  machine operates correctly. For simple items of equipment (e.g  coffee and granita machines) our technicians will
  undertake on-site operational training and review cleaning and maintenance documentation to ensure that the operator
  is adept in using the equipment.
• Complex installations (e.g  Bakery and chicken installations) will be attended by an Avem sales specialist who will
  be fully conversant with the operation and maintenance of the equipment being installed. Training will be undertaken
  for periods ranging from ½ day to two days based on the complexity of the site and the knowledge of the local operators.
  In addition we work closely with product providers to ensure that your staff understand the relationship between the
  equipment installed and the product to be produced.
• Documentation – Avem provide complete documentation for all equipment provided and we regularly co-operate with
  customers and product suppliers to produce manuals covering the “total operation” of the installation site.

Avem is able to offer these services in all areas of Australia at a time mutually agreed between our customers
and Avem installation staff. Avem are always striving to develop and enhance our customer service and support
offerings. Our belief is that we are achieving continuous improvement as a result of:

• Our successful implementation and accreditation under ISO 9001: 2000. As a result of this program we have fully
  documented and are measuring the success of our service delivery on a national basis. We also track, and have implemented
  a closed loop response system to resolve any customer issues or concerns that may arise.
• Our expertise in delivering technical training to our broadly dispersed network of service technicians. We run 6 monthly
  service training in our Melbourne head office, and regular technical briefings in remote locations. In addition we have published
  our technical documentation electronically which is available to all registered Avem technicians over a secure internet facility.
  Finally we have a certified Avem technical trainer situated in each Capital city location.
• Our increasing and substantial holdings of spare parts in each of our Capital city locations in Melbourne, Adelaide, Perth,
  Brisbane and Sydney. This means that we always have parts available for repair without having to order them from 3rd parties or
  fly them in from overseas.
• Our broad based and experienced network of employed and sub-contract service technicians. Avem have the most
  extensive network of service technicians of any equipment service provider in Australia and we take pride in the long-term
  relationships that we have established and nurtured within this network. As a result we can confidently commit to delivering high
  quality service and support in more locations, more responsively than any other supplier.